Privacy Policy

At Fast Ride, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our ride-sharing platform designed for taxi drivers and owners.

1. Data We Collect

We collect and store the following data to ensure a secure and reliable experience:

  • Mobile Number: Used for registration, login, and communication
  • Driving License (DL) Number: To verify genuine drivers
  • Vehicle Information: To confirm valid and registered vehicles
  • Uploaded Images: Including profile photo, driving license, vehicle, and insurance documents for verification purposes

2. How We Use Your Data

We use the collected data to:

  • Verify the identity of drivers and vehicle ownership
  • Enable posting and picking of rides between users
  • Facilitate communication between drivers/owners via in-app chat
  • Store and display profile and document images to verified users
  • Ensure platform safety and prevent misuse

3. Image and Device Access

The app may request access to your device’s camera or gallery to allow you to upload required documents (license, vehicle image, insurance). These images are securely stored and used only for verification and identity display to other verified users.

4. Data Sharing

We do not sell or rent your personal data. We may share information only with:

  • Other verified users on the platform, when necessary for ride transactions
  • Authorized service providers assisting with app functionality
  • Legal or government authorities, if required by law

5. Data Security

We use secure servers and encryption technologies to safeguard your information. However, no online platform is completely immune to risks. Users are encouraged to keep login credentials confidential.

6. Your Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your account and associated data
  • Withdraw consent for image access or data storage

To make a request, please email us at: [email protected]

7. Updates to This Policy

We may update this policy occasionally to reflect changes in legal or operational practices. All changes will be posted on this page with the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy:

Email: [email protected]

9. User-Generated Content and Moderation

Fast Ride allows users to post bookings, upload images, and communicate via in-app chat. This content is considered user-generated and may be visible to other verified users of the platform.

We manually monitor uploaded content and messages to ensure they meet community guidelines. While the app currently does not include a block feature, it is planned for future releases.

If you encounter inappropriate content or behavior, please report it to us via email at [email protected]. We take all reports seriously and aim to take prompt action.

10. Payments and Transactions

Our app uses a third-party payment gateway, Razorpay, to process commission-based transactions between users. For example, users who pick up a booking may be required to pay a commission to the booking owner.

All payment information is securely processed by Razorpay in compliance with their privacy and data security policies. We do not store any sensitive payment data such as card details or bank information on our servers.

By using our platform, you agree to Razorpay’s Terms of Use and Privacy Policy.

11. Account and data deletion

To delete your account and data, email us at [email protected] with subject Delete My Account and Data